Terms of service
Terms of Service
Last updated: July 2, 2026
Welcome to PetHomeGoodsUSA. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, checkout, customer support, and related features operated by PetHomeGoodsUSA (“we,” “us,” or “our”).
By accessing our website, placing an order, creating an account, contacting us, or using any part of our store, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website.
1. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use this website or make a purchase.
By using our website, you confirm that you meet these requirements and that the information you provide is accurate, current, and complete.
2. Use of Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms.
You may not:
Use the website in any way that violates applicable laws or regulations.
Use the website to harm, harass, mislead, defraud, or interfere with others.
Attempt to gain unauthorized access to our systems, customer accounts, checkout, or website features.
Interfere with the security, operation, performance, or availability of the website.
Copy, reproduce, resell, scrape, distribute, or commercially exploit our website content without written permission.
Use our website, product pages, images, copy, or brand assets for unauthorized commercial purposes.
We reserve the right to restrict, suspend, or terminate access to our website if we believe these Terms have been violated.
3. Account Information
If you create an account, you are responsible for keeping your login information confidential.
You are responsible for all activity that occurs under your account. If you believe your account has been accessed without permission, please contact us as soon as possible at:
We are not responsible for losses caused by unauthorized account access unless required by applicable law.
4. Product Information
We make reasonable efforts to display product names, descriptions, images, prices, availability, materials, sizing details, product use notes, and other information accurately.
However, we do not guarantee that all product descriptions, images, prices, availability, colors, measurements, or other content are always complete, current, or error-free.
Product images may vary slightly from the actual item due to lighting, screen settings, photography, production batches, or product updates.
We reserve the right to correct errors, update product information, change pricing, revise availability, or discontinue products at any time without prior notice.
5. Smart Pet Products and Pet Care Use
Some products sold on our website may include smart pet care products, pet monitoring products, app-connected products, feeders, cameras, trackers, senior pet care items, recovery support items, mobility-related products, or other products designed to support daily pet routines.
These products are intended to support general pet care, daily observation, setup, organization, and routine management. They are not medical devices and do not replace veterinary advice, diagnosis, treatment, or professional care.
You should review all product details, sizing information, use instructions, warnings, care notes, app requirements, connection requirements, and compatibility information before purchase and before first use.
For pets with medical conditions, injuries, mobility concerns, recovery needs, behavioral concerns, or other specific health issues, please consult a veterinarian or qualified professional.
PetHomeGoodsUSA is not responsible for improper use, failure to follow product instructions, failure to check sizing, misuse, unsupervised use where supervision is recommended, or use outside the intended purpose of the product.
6. Orders and Payments
By placing an order, you agree to provide accurate billing, shipping, contact, and payment information.
All prices are listed in the currency shown on the website at the time of purchase. Prices, promotions, discounts, and product availability may change at any time.
Payments are processed securely through Shopify, payment processors, or other authorized checkout services. We do not directly store full credit card numbers on our website.
We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:
Suspected fraud or unauthorized activity
Incorrect pricing or product information
Product unavailability
Payment issues
Shipping restrictions
Incorrect or incomplete customer information
Violation of these Terms
If your order is canceled after payment has been collected, we will issue a refund according to the original payment method where applicable.
7. Order Confirmation
After placing an order, you should receive an order confirmation by email. The order confirmation means we have received your order request.
It does not guarantee final acceptance of the order, product availability, or shipment.
We may contact you if additional information is needed to process your order.
8. Shipping and Delivery
Shipping costs, available shipping methods, estimated delivery times, and delivery restrictions may vary depending on product type, destination, carrier availability, and order details.
Estimated shipping and delivery information may be shown on product pages, at checkout, in order emails, or in our Shipping Policy.
Delivery estimates are not guaranteed unless expressly stated. Delays may occur due to carrier issues, address errors, customs, weather, high order volume, product availability, holidays, or other circumstances outside our control.
If we cannot ship within the stated or expected timeframe, we may contact you with updated information, options, or next steps as required by applicable law.
Customers are responsible for providing a complete and accurate shipping address. PetHomeGoodsUSA is not responsible for delays, failed delivery, or loss caused by incorrect or incomplete address information provided by the customer.
9. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are handled according to our Return & Refund Policy.
In general, return requests must be submitted within the return window stated in our policy. Items must meet return eligibility requirements, including condition, packaging, proof of purchase, and product-specific requirements.
Certain items may not be eligible for return unless they arrived damaged, defective, incorrect, or missing required parts. This may include final sale items, gift cards, customized products, used pet products, washed items, items with pet hair, odor, stains, chewing marks, scratching, missing parts, or products returned outside policy requirements.
Please contact us before sending any return package. Returns sent without approval may not be accepted.
For return, exchange, refund, damaged item, missing part, or incorrect order questions, contact:
10. Damaged, Incorrect, or Missing Items
If you receive a damaged, incorrect, or incomplete item, please contact us as soon as possible after delivery.
Please include:
Your order number
The email address used at checkout
A short description of the issue
Clear photos of the item, packaging, shipping label, damaged area, or missing part area
If the issue is confirmed, we may offer a replacement, replacement part, exchange, refund, or another appropriate resolution depending on the situation and product availability.
11. Product Use, Sizing, and Supervision
Customers are responsible for reviewing product details before purchase and before first use.
For pet products, sizing, material, use situation, pet type, pet age, activity level, chewing behavior, and supervision needs may affect suitability.
Unless clearly stated otherwise, products should be used as intended and inspected regularly for wear, damage, loose parts, or unsafe conditions.
Remove any product from use if it becomes damaged, broken, loose, excessively worn, chewed, scratched, or unsafe.
No pet product should be considered suitable for every pet in every situation. Always review the product page and use notes before use.
12. Promotions and Discounts
Promotions, discount codes, limited-time offers, sale prices, and bundle offers may be subject to additional terms, restrictions, expiration dates, product exclusions, or availability limits.
Discounts may not be combined unless clearly stated.
We reserve the right to modify, suspend, or cancel promotions at any time.
If a promotion is applied incorrectly due to technical error, pricing error, or misuse, we reserve the right to correct or cancel the order where permitted by law.
13. Website Content and Intellectual Property
All content on our website, including but not limited to text, images, graphics, product descriptions, logos, icons, layout, design, photography, videos, and other materials, is owned by PetHomeGoodsUSA or used with permission from licensors, suppliers, service providers, or partners.
You may not copy, reproduce, modify, distribute, sell, display, scrape, republish, or use our website content for commercial purposes without written permission.
Unauthorized use of our content, images, copy, product pages, or branding may violate intellectual property laws and these Terms.
14. Reviews, Comments, and User Content
If you submit reviews, comments, photos, feedback, messages, or other content to us, you grant PetHomeGoodsUSA the right to use, display, reproduce, edit, publish, or share that content for customer support, website display, marketing, product improvement, or business purposes, where permitted by law.
You agree that your submitted content will not be false, misleading, abusive, unlawful, defamatory, invasive of privacy, infringing, or harmful.
We reserve the right to remove, edit, or decline user-submitted content at our discretion.
15. Third-Party Links and Services
Our website may include links to third-party websites, apps, payment services, shipping services, social media platforms, or other external services.
These third-party services are provided for convenience or necessary store operation. We do not control and are not responsible for their content, policies, security, privacy practices, or service performance.
Your use of third-party services may be subject to their own terms and privacy policies.
16. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.
17. Limitation of Liability
To the fullest extent permitted by law, PetHomeGoodsUSA, its owners, employees, contractors, service providers, suppliers, and partners will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the website, products, services, checkout, shipping, customer support, or inability to use the website.
This includes, but is not limited to, loss of profits, loss of data, loss of goodwill, service interruptions, website errors, delivery delays, product misuse, or reliance on website content.
Nothing in these Terms limits rights that cannot be limited under applicable law.
18. Indemnification
You agree to indemnify, defend, and hold harmless PetHomeGoodsUSA, its owners, employees, contractors, service providers, suppliers, and partners from any claims, losses, damages, liabilities, costs, or expenses arising from:
Your use of the website
Your violation of these Terms
Your violation of applicable law
Your misuse of products
Your infringement of any third-party rights
Your submission of false, misleading, unlawful, or harmful content
19. Force Majeure
We are not responsible for delays or failure to perform caused by events outside our reasonable control, including but not limited to carrier delays, customs delays, supply chain disruptions, weather events, natural disasters, labor disruptions, technical outages, payment provider issues, government actions, or other unexpected events.
20. Governing Law
These Terms are governed by the applicable laws of the jurisdiction where PetHomeGoodsUSA operates, without regard to conflict of law principles.
If you have a registered business entity, state, or legal jurisdiction that should apply, this section should be updated to match your official business information.
21. Changes to These Terms
We may update or revise these Terms from time to time.
Any changes will be posted on this page with the updated “Last updated” date. Your continued use of our website after changes are posted means you accept the revised Terms.
22. Contact Us
If you have questions about these Terms, your order, product details, returns, exchanges, damaged items, missing parts, smart pet product setup, or general support, please contact us at:
PetHomeGoodsUSA
Email: support@pethomegoodsusa.com
Please include your order number, product name, and relevant details when contacting us about an order or product issue.