Privacy policy
Privacy Policy
Effective Date: July 2, 2026
PetHomeGoodsUSA (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, contact us, subscribe to updates, or otherwise interact with our store.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
Name
Email address
Shipping address
Billing address
Order details
Payment-related information
Customer support messages
Product questions or inquiry details
Return, exchange, or order support information
Photos or documents you choose to provide for support purposes
We may also collect certain information automatically when you visit our website, including:
IP address
Browser type
Device information
Pages viewed
Time spent on the website
Referring website or traffic source
Cookie and tracking information
General website usage data
Payment information is processed securely through Shopify, payment providers, or other authorized checkout services. We do not directly store full credit card numbers on our website.
2. How We Use Your Information
We use your personal information to:
Process and fulfill orders
Confirm purchases and send order updates
Arrange shipping and delivery
Respond to customer support requests
Review returns, exchanges, damaged items, missing parts, or incorrect orders
Answer product questions, sizing questions, smart pet product setup questions, and care-related inquiries
Improve our website, product selection, and customer experience
Send marketing emails or promotional messages if you choose to subscribe
Detect, prevent, and respond to fraud, misuse, security issues, or unauthorized activity
Comply with legal, tax, accounting, and regulatory obligations
We do not use smart pet product questions, senior pet product questions, or recovery-related product inquiries to provide medical diagnosis, veterinary advice, or treatment recommendations.
3. Smart Pet Products and Support Information
If you contact us about smart pet care products, app-connected products, pet monitoring products, feeders, cameras, trackers, or other electronic products, we may collect information related to your support request, such as:
Product name
Device model or product version, if provided
App or connection issue details
Charging or setup issue details
Screenshots or photos you choose to send
General pet type, approximate size, or use situation if relevant to product fit
This information is used only to help review your product support request. Our products and support are intended for daily pet care, product setup, and general product guidance. They are not a substitute for veterinary advice.
4. How We Share Information
We do not sell your personal information.
We may share personal information with trusted service providers when needed to operate our store and provide services to you, including:
E-commerce platform providers, such as Shopify
Payment processors
Shipping and logistics partners
Email and customer support service providers
Marketing and advertising service providers, when applicable
Analytics and website performance tools
Fraud prevention and security service providers
Legal, tax, accounting, or compliance service providers
We may also disclose information if required by law, court order, legal process, or to protect our rights, customers, website, or business operations.
5. Shopify and Third-Party Services
Our store is hosted and operated through Shopify. Shopify may process personal information as part of providing e-commerce, checkout, payment, order management, security, and related services.
Your information may also be processed by third-party apps, service providers, or integrations used to operate our store, such as payment services, shipping tools, email platforms, analytics tools, or advertising platforms.
These providers are only given the information needed to perform their services.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to support website functionality, improve performance, understand visitor behavior, remember preferences, and provide a better shopping experience.
Cookies may help us:
Keep items in your cart
Remember site preferences
Analyze traffic and website performance
Understand how visitors use our store
Improve product pages and customer support content
Support marketing or advertising when enabled
You can control cookies through your browser settings. If you disable cookies, some website features may not work properly.
Where required by law, we may display a cookie banner or privacy choices so visitors can manage certain tracking preferences.
7. Marketing Communications
If you subscribe to our emails or marketing messages, we may use your email address to send product updates, promotions, care guides, new arrivals, or store announcements.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:
We will still send necessary transactional emails related to orders, shipping, refunds, account activity, or customer support even if you unsubscribe from marketing emails.
8. Data Retention
We keep personal information only for as long as reasonably necessary to provide our services, fulfill orders, respond to support requests, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.
Order records, payment records, support messages, and tax-related information may be retained as required by law or standard business practice.
9. Data Security
We use reasonable technical, administrative, and organizational measures to help protect personal information.
However, no method of internet transmission, electronic storage, or online processing is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information from unauthorized access, loss, misuse, or disclosure.
10. International Data Processing
Because we use Shopify and other service providers to operate our online store, your personal information may be processed, stored, or accessed in countries outside your state, province, or country of residence.
When information is processed by service providers, it is handled according to their applicable privacy and security obligations.
11. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of your personal information
Opt out of certain marketing communications
Limit or object to certain types of processing where applicable
To submit a privacy request, contact us at:
We may need to verify your identity before completing certain privacy requests.
12. Children’s Privacy
Our website is intended for general audiences and is not directed to children under 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at:
We will review the request and take appropriate action.
13. Third-Party Links
Our website may contain links to third-party websites, apps, payment services, shipping services, or social media platforms.
We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices.
When we update this Privacy Policy, we will revise the effective date at the top of this page.
15. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:
PetHomeGoodsUSA
Email: support@pethomegoodsusa.com
For order-related questions, returns, exchanges, damaged items, missing parts, product setup, or customer support, please include your order number and relevant details so we can review your request more accurately.