FAQ

1. Where do you ship from?
Orders are shipped directly from our U.S. warehouse whenever inventory is available there.

2. Do you offer free shipping?
Yes. We offer free shipping within the Continental U.S. on all eligible orders.

3. How long does processing take?
Orders are typically processed within 1–2 business days. Orders placed before 12 PM PST may be processed the same business day.

4. How long does delivery take?
Estimated delivery time is usually 3–5 business days after shipment, depending on your location and carrier service.

5. How can I track my order?
Once your order ships, you will receive a tracking number by email so you can monitor delivery status at every step.

6. Can I change or cancel my order?
If you need to make a change or cancel your order, please contact us as soon as possible. We can only update or cancel orders before they are shipped.

7. What if I receive the wrong item or a damaged item?
Please contact our customer support team within 48 hours of delivery with your order number and clear photos of the issue. We will review it and arrange a solution as quickly as possible.

8. What is your return policy?
Eligible items may be returned within 30 days of delivery for an exchange or store credit. Returns requested within 7 days of delivery are eligible for a full refund to the original payment method.

9. Who pays for return shipping?
Return shipping costs are generally the customer’s responsibility unless the item arrives damaged, defective, or incorrect.

10. When will I receive my refund?
Once your return is received and inspected, your refund will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

11. What materials are your handbags made of?
Our handbags are crafted from carefully selected materials chosen for their texture, structure, and durability. Specific material details can be found on each product page.

12. Is payment on your website secure?
Yes. We use secure encryption technology to protect your personal and payment information during checkout.

13. What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment options available at checkout.

14. How should I care for my bag?
To help preserve its shape and finish, store your bag flat in a dust bag when possible and avoid machine washing, tumble drying, or dry cleaning. Spot clean gently when needed.