Refund policy

Last updated: January 1, 2025

At Sunday Nook, we want you to love your purchase. If for any reason you're not completely satisfied, we’re here to help.

1. Return Window

You may return any item within 30 days of delivery for a refund or exchange.

2. Conditions for Returns

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• It must also be in the original packaging.

• Proof of purchase or order confirmation is required.

Items that are damaged due to misuse or negligence are not eligible for return.

3. How to Start a Return

To initiate a return, please email us at nxueliang5@gmail.com with your order number and reason for return.
We will provide you with a return shipping address and instructions.

4. Return Shipping

• Return shipping is the responsibility of the customer unless the item was defective or incorrect.

• We recommend using a trackable shipping method to ensure safe delivery.

5. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 7–10 business days.

6. Exchanges

If you would like to exchange an item, please follow the same return process and indicate your preferred replacement.

7. Non-Returnable Items

Final sale items, gift cards, or customized products cannot be returned unless they arrived damaged or defective.

8. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

• Check your bank account again

• Contact your credit card company or bank

• If you’ve done all of this and still haven’t received it, contact us at support@sundaynook.top